INFORMATION / FAQ

good questions.

Answers about commissions, prices, usage rights, hosting, delivery and support. Read the Commission Terms and Privacy Policy for full details.

Getting started.

What do you build?

Websites, Discord bots, hosting, custom PCs, upgrades, 3D modelling, electronics and hardware mods.

Do consultations cost money?

Initial project consultations are free. You receive a quote before committing to paid work.

What should I put in my enquiry?

Describe what you want made, your approximate budget, preferred timeframe and any references. Rough ideas are welcome.

What happens after I enquire?

Enquire → Quote → Deposit → Build → Review → Final payment → Delivery. An enquiry is not a confirmed purchase.

Prices and payments.

What do Discord bot packages cost?

Bot Starter is A$16, Bot Plus is A$49 and Community Bot is A$70. These are one-time development prices for the agreed package scope. Extra features can be quoted separately.

What does Discord bot hosting cost?

Basic: A$5.99/month through Stripe.

Medium: A$7.99/month through Stripe.

Higher-resource plans: Custom quote.

Development is charged separately. All hosting requires a compatibility check.

How are deposits calculated?

One-time commissions of A$100 or less require a 50% deposit. Those over A$100 require 30%. Deposits count towards the total, with the balance normally due before handover.

How can I pay?

Eligible customers can use PayID. Supported cards can be paid through Stripe, which also manages hosting subscriptions.

Is business use included?

Normal intended business use is included for eligible websites and Discord bots. Reselling or redistributing the underlying work requires separate permission.

Changes and support.

What counts as one revision?

One revision is one consolidated round of related feedback within the agreed scope. Every commission includes 5 free small revision rounds, which can be used up until the order closes automatically 7 calendar days after the main project is delivered. Revisions beyond the free allowances are paid.

What aftercare do digital projects receive?

Six months of free correction for genuine original-work faults, plus a separate 3-month aftercare period starting immediately after the order closes, with 3 additional free small revision rounds of generally no more than 30 minutes each. Genuine faults do not use up free revisions. Australian Consumer Law rights remain unaffected.

How quickly do you respond?

I aim to acknowledge support requests within two Victorian business days and provide an initial assessment within five business days. These are targets, not guaranteed repair times.

Can I request a new feature afterwards?

Yes. New functionality, pages, integrations and major redesigns can be quoted separately.

Hosting, hardware and delivery.

Is Discord bot hosting always online?

Hosting is best-effort, not guaranteed 100% uptime. There is no standard guaranteed uptime percentage or 24/7 response service.

What are the hosting resource limits?

Basic: 10% shared CPU, 128 MB RAM, 512 MB storage and one compatible bot.

Medium: 25% shared CPU, 256 MB RAM and 1,024 MB storage. Bot instance allowance and price are confirmed by quote.

More than Medium requires a custom quote. Automatic backups and recovery are not included unless agreed.

Where do I find planned downtime and maintenance notices?

Check the service status page for hosting availability, scheduled downtime and maintenance notices.

How do I cancel hosting?

Contact [email protected] before your next Stripe renewal or use the supplied management link. Arrange data export before hosting ends.

What PC maintenance is covered?

Suitable gaming and office desktops are the usual scope. Laptops and unusual systems are assessed separately. Routine cleaning excludes opening power supplies.

Who pays for shipping?

Packaging and shipping are quoted in advance. Australian delivery is normally available; international shipping is by agreement.

Do you offer physical warranties?

Work is reasonably tested before handover. Any defects, transit damage and warranties are assessed based on their cause and applicable Australian Consumer Law.

Are client details shared publicly?

Private identifying information and confidential project materials are not published without permission. See the Privacy Policy.

Still have a question? Send an enquiry ↗