Commission terms.

Overview

These are general terms for commissions and services offered as duckydorian, including websites, Discord bots, hosting, custom PCs, software, 3D modelling and hardware work.

An enquiry does not oblige you to buy anything. We agree on the scope, price and relevant permissions in writing before work begins.

Project-specific details confirmed in the accepted quote apply alongside these general terms. Nothing in these terms limits rights or remedies available under Australian Consumer Law (ACL).

Commission process

Enquire → Quote → Deposit → Build → Review → Final payment → Delivery.

This is the normal process for one-time commissions. I offer a free initial consultation to discuss whether the project is feasible.

For ongoing hosting, Stripe subscription checkout and recurring billing replace the standard one-time deposit process.

Changes to a project after the quote is agreed will be discussed and approved before paid work begins.

Quotes and pricing

All advertised figures are in Australian dollars (AUD). Fixed-price packages have an agreed scope; one-time refers to a single commission; and monthly/annual refers to recurring subscriptions.

A quote identifies deliverables, inclusions, exclusions, licence permissions, support, shipping and other applicable charges.

Discord bot development packages are Bot Starter A$16, Bot Plus A$49, and Community Bot A$70 for their agreed scope. Extra features may cost more.

Basic Discord Bot Hosting costs A$5.99/month. Medium Discord Bot Hosting costs A$7.99/month. Resource needs above Medium require a custom quote.

Website, PC, 3D and other services without a confirmed published price are individually quoted.

Deposits and final payment

For standard one-time commissions priced A$100 or less, including exactly A$100, the upfront deposit is 50%.

For one-time commissions over A$100, the upfront deposit is 30%.

Your deposit counts toward the total. The remaining balance is normally due when the agreed work is complete, before final delivery or handover, unless an accepted quote states otherwise.

Eligible Australian customers may use PayID. Card payments use Stripe Checkout. Larger projects may have individually agreed payment schedules. Recurring hosting subscriptions use their own billing arrangements.

Revision rounds

One revision means one consolidated round of feedback containing one or more related changes within the original scope.

For example, changing several headings, colours and buttons in one feedback list can count as a single round. Another feedback list after reviewing the revised result is a new round.

Minor adjustments such as colours, text, spacing and sizing count as small revisions.

Initial revisions and 7-day final review

Every commission includes 5 free small revision rounds. A 7-calendar-day final review period begins only once the main project is completed and all originally agreed deliverables have been supplied. You can use any remaining initial free revisions during these 7 days. Revisions must remain within the original agreed scope.

Automatic order closure

Your commission closes automatically at the end of the 7-calendar-day final review period. You do not need to confirm closure. The order closes on that date even if previously submitted revisions are still being processed. Because the review period begins only once all originally agreed deliverables have been supplied, the period does not start, and the order does not close, while an original agreed deliverable is outstanding.

Requests submitted before closure remain valid. A valid revision request submitted before the order closes, within the original agreed scope and your remaining initial allowance, remains eligible for completion after the order closes. Each such request counts toward your original 5 free revision rounds.

Any unused initial free revisions expire when the order closes, and new requests cannot be submitted using that allowance after closure. The separate 3-month aftercare period begins immediately upon closure and provides 3 additional free small revision rounds.

Unused free revisions from either period cannot be saved, stacked, transferred, accumulated, combined or carried over, whether to the other period or to another order.

Genuine defects and any outstanding original contractual obligations must still be addressed regardless of order closure. Closure does not limit your rights under Australian Consumer Law.

3-month aftercare revisions

A separate 3-month complimentary aftercare period follows order closure, with 3 additional free small revision rounds. These are separate from the initial 5 rounds. See Digital aftercare and faults for details.

Paid revisions and changes

Revisions beyond these free allowances are paid.

New pages, major redesigns, new animations, additional commands, integrations, new functionality and other substantial changes can be quoted separately, even when requested alongside a free revision. I'll obtain your approval of the price before any paid work begins.

Correction of genuine original-work defects is not a paid revision and does not count toward any free revision allowance.

Times and communication

Projected completion dates are estimates unless a firm deadline has been explicitly agreed. Timelines can depend on feedback, parts, shipping, third-party platforms and scope changes.

Tell me about critical deadlines before accepting a quote. Significant changes to expected timing will be communicated when reasonably possible.

Business use, resale and ownership

Normal business use is included with website and Discord bot commissions designed for business.

This includes Business Starter, Website + Hosting, Bot Starter, Bot Plus and Community Bot.

A Portfolio Starter website can be used to showcase work, advertise services and collect enquiries. Running a commissioned bot within your own business or paid community is ordinary intended use, not resale.

Reselling copies, redistributing, sublicensing, white-labelling or commercially mass-producing the underlying work is not included by default.

These rights require separate written permission and may cost extra. For custom CAD, software and unusual projects, permitted use is specified in the quote.

Editable source code, CAD files, project repositories and development documentation are only delivered where listed in the accepted quote. Receiving files doesn't automatically transfer copyright.

Customers retain their own pre-existing branding and supplied content. Third-party assets remain subject to their respective licences.

Hosting subscriptions, uptime and backups

Discord bot hosting is a recurring subscription billed through Stripe. Website hosting and custom hosting may be billed monthly or yearly at the agreed rate.

Subscription pricing, payment frequency, resource limits, permitted instances and third-party costs are confirmed before checkout.

Basic Hosting — A$5.99/month

Basic hosting provides resources for one compatible Discord bot:

• 10% Shared CPU pool
• 128 MB RAM
• 512 MB Storage

Medium Hosting — A$7.99/month

Medium hosting costs A$7.99/month. The permitted bot instance allowance is confirmed before purchase.

• 25% Shared CPU pool
• 256 MB RAM
• 1,024 MB Storage

For resource requirements above Medium, ask for a custom quote. CPU percentages represent shares of pooled resources, not dedicated CPU cores.

I review bot compatibility before accepting a hosting subscription.

Availability and maintenance

Hosting is provided on a best-effort basis. No particular uptime percentage, immediate response time or 24/7 monitoring is promised unless separately agreed in writing.

Planned maintenance, internet problems, hardware faults, Discord, external APIs and third-party infrastructure may interrupt service. Not every unexpected outage can be announced in advance.

Backups and support

Automatic backups, data retention, restoration and migration are not included automatically unless set out in your subscribed plan.

Customers should keep independent copies of their source code, data and configuration.

Hosting assistance can include reasonable help with deployment, restarts and configuration. Bot development, new features, unrelated debugging and third-party fees are separate services.

Billing and cancellation

Subscriptions renew automatically until cancelled. To prevent a future renewal, use a supplied Stripe customer portal link or email [email protected] before your next billing date.

Hosting normally continues through the paid period. Arrange data export before hosting ends. Refunds and statutory entitlements are handled under applicable law. Pricing changes will be communicated before they apply.

Digital aftercare and faults

6-month defect correction

For six months after digital project delivery, I offer free labour to correct genuine defects caused by my original work in features included in the agreed scope.

There is no arbitrary cap on valid original-work faults reported during this period. Eligible issues reported within six months may be assessed or repaired after that period ends. Genuine defects do not count toward the initial or aftercare free revision allowances.

3-month complimentary aftercare

Immediately after your order closes, at the end of the 7-calendar-day final review period, a separate 3-month complimentary aftercare period begins. It does not overlap with the final review period.

During this period you receive 3 additional free small revision rounds, separate from the initial 5 revision rounds. Each round should generally involve no more than 30 minutes of work. Suitable changes include updates to existing text, images and links, minor styling and simple existing bot-command responses.

Unused aftercare revisions expire at the end of the 3-month aftercare period and cannot be carried over, accumulated or combined with any other allowance. Revisions beyond this allowance are paid, and I'll obtain your approval of the price before that work begins.

Support requests and exclusions

I aim to acknowledge support requests within two Victorian business days and provide an initial assessment or progress update within five business days. These are targets, not guaranteed repair times.

New functionality, significant redesigns, ongoing content work, user-introduced faults, unrelated hosting issues and third-party changes may be separately charged.

This voluntary support policy does not limit any rights under Australian Consumer Law.

Physical work, testing and shipping

PC checks and maintenance normally cover suitable gaming and office desktop computers. Laptops, servers and unusual systems are assessed individually.

Routine cleaning may include accessible dust removal, filters, fans and vents. I will not open a power supply or unnecessarily disassemble components.

Physical work is tested to a reasonable standard appropriate to the agreed service before handover or dispatch.

Customers normally cover packaging and shipping costs quoted in advance. Tracking is provided where available. Australian shipping is generally available; international shipping is by agreement.

Apparent transit damage should be reported promptly, with photographs and retained packaging.

Customer-supplied parts may have pre-existing faults, compatibility issues or manufacturer warranties. These conditions do not exclude liability for negligent work, damage caused by my services or statutory consumer guarantees.

Cancellations and refunds

Customers may request cancellation at any time. Reasonable charges for work actually performed and costs incurred may apply where permitted by law. Deposits are not automatically forfeited.

Completed work is not generally refundable solely because of a change of mind, but nothing here limits refunds, repairs, cancellation or other remedies required by Australian Consumer Law.

Hosting subscriptions can be cancelled through the provided Stripe management link or by contacting me before renewal. Cancelling hosting does not automatically refund a separately completed development commission.

Confidentiality and portfolio

I treat confidential customer project information, credentials, source files and conversations as private.

Information is shared only with necessary service providers, with permission or when lawfully required. Do not send passwords through the public form.

Read the Privacy Policy for more information.

I may describe completed work in my portfolio using non-confidential details, but I will seek permission before publishing private screenshots, identifiable information, confidential code, branding or unpublished content.

Australian Consumer Law

Goods and services may come with consumer guarantees that cannot be excluded under Australian Consumer Law.

The voluntary 7-day final review period, 3-month aftercare period and 6-month defect correction period are additional to statutory rights, not limits on them. Order closure and the expiry of any free revision allowance do not affect those rights.

Depending on the circumstances, customers may be entitled to repairs, replacements, refunds, compensation or other remedies even after those periods.

For further information, visit the ACCC consumer guarantees guide ↗ .

Questions and updates

Contact [email protected] to ask about a quote, cancel hosting, raise a support request or discuss these terms.

Last revised: 9 November 2026.

Existing commissions remain subject to their originally agreed terms unless a valid change is agreed. A material change to these terms does not alter an existing customer agreement unless it is made with appropriate agreement and as permitted by applicable law. Changes cannot retroactively remove rights you already hold under an existing agreement or under Australian Consumer Law.